Contact information

Merchant Name: BIG GATE BRAND LLC

Store Name: HavenCraft Garage

Customer Support Contact: shopyuna01@gmail.com

Business address: BIG GATE BRAND LLC, 13309 Felson Pl, Cerritos CA 90703, United States

Phone Number: (213)562-4306

Frequently Asked Questions

How long does shipping take, and how can I track my order?

Standard shipping typically takes 3–7 business days within the continental US. Once your order ships, you will receive a confirmation email with a tracking number so you can track your package in real time.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. For detailed eligibility and instructions on how to initiate a return or exchange, please refer to our Terms and Policies section at the bottom of the page.

What should I do if my item arrives damaged or defective?

If your order arrives damaged, please take clear photos of the issue and email them to us within 48 hours of delivery. We will promptly arrange a free replacement or a full refund.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us within 2 hours of placing your order. Once the order has been processed for shipping, it cannot be modified.